Belgium to the Netherlands: Workflow and Operations Efficiency

Maxima Consulting has supported the largest bank in the Netherlands in the consolidation of its Belgian and Dutch divisions. We reviewed and identified operations and workflow inefficiencies and proceeded with optimizing processes we found insufficient to improve their profitability.

Executive Summary / Key Highlights

  • Identify operations in Belgium to be merged with Netherlands headquarters
  • Reduce redundant processes and workflows 
  • Identify and implement new solutions around process and workflow management

The Client

The largest bank in the Netherlands with its primary business focus on retail banking, direct banking, commercial banking, investment banking, wholesale banking, private banking, asset management, and insurance services.

Problem Statement

Our client was doing a major transformation of consolidations and integration from their Belgian division into the Netherlands headquarters. The project focus was on identifying operational and workflow inefficiencies to streamline the integration and better utilize the bank's resources. 


Together with the client we provided expertise and consulting services utilizing the Six Sigma Black Belt methodology in reviewing and identifying operations and workflow inefficiencies. Maxima also provided comprehensive solutions around optimizations utilizing best in class tools helping our client in their journey of integrating their Belgian operations into their Dutch HQ..