Managed Service POD: Stop waking your engineers up at 2am. Get a dedicated team for $20K/month.
Maxima's Managed Service Pod gives you a structured team keeping your infrastructure running, your runbooks current, and your on-call burden off your product engineers.
book a service design call30-minute call · SLA-backed
Your engineers are running operations. That's not what you hired them for.
For most engineering-led companies between 50 and 500 people, the same story plays out the same way. The infrastructure works, until it doesn't.
- Product engineers pulled into on-call rotations they were never hired to carry
- Alert fatigue setting in, critical signals buried under low-priority noise
- Runbooks that haven't been updated since the last engineer who wrote them left
- No Root Cause Analysis process, so the same incidents repeat every quarter
- Patching delayed because there's no dedicated window and no one owns the schedule
- Monthly uptime is anecdotal, no written report, no SLA measurement, no accountability
The result is a retention problem as much as a reliability problem. Engineers who are constantly interrupted don't stay. And the operational debt compounds quietly until a production incident turns it visible at the worst possible moment.
What "keeping the lights on" actually looks like when someone owns it
That's the operating model a dedicated managed service pod produces. Not a shared support queue. Not a reactive break-fix service. A structured team with defined roles, documented processes, and a clear chain of escalation. Running every month, on a predictable retainer.
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Guaranteed SLA adherence
Alert acknowledgement, escalation response, and uptime targets agreed upfront and reported on every month.
Runbooks that stay current
Every month, runbooks are reviewed, updated, and version-controlled. No more out-of-date docs that fail at the worst moment.
Root Cause Analysis on every incident
Written RCAs for significant incidents, owned by the PM, so the same incident doesn't happen three times in a row.
Fast escalation, right level
L3 handles the noise. L1/2 takes the complex work. Your engineers only get paged when it genuinely needs them.
Monthly uptime records
A written report every month: uptime %, ticket volume, SLA performance, and a summary of infrastructure changes made.
Predictable OPEX
$20,000/month covers the whole pod. No recruiting cost, no benefits overhead, no attrition risk on your side.
A structured pod. Not a shared queue.
The Managed Service Pod is a defined team with three distinct layers. You're not buying access to a support pool. You're buying a team that knows your environment and owns its outcomes.
Starting at $20,000 per month
Monthly deliverables included in every retainer:
SLA adherence report with uptime percentage and response time metrics
Handled ticket log with category breakdown and volume trends
Monthly uptime report, ready for your CTO or board
Runbook update log, every change documented and version-controlled
Root Cause Analysis documents for P1 and P2 incidents
Monthly service review call with your designated PM
From signed agreement to first shift handover
Service design workshop
We run a structured onboarding session to map your infrastructure, define alert tiers, establish escalation paths, and agree on SLA targets. You leave with a written service definition, not a generic contract template, but a document that reflects your actual stack.
Runbook audit & team handover
We review your existing runbooks, fill gaps, and onboard the pod to your monitoring, ticketing, and communications tools. The team learns your environment before they're on shift. Not during their first incident.
Operational coverage begins
The pod goes live. L3 engineers handle triage and runbook execution. The L1/2 SRE owns complex escalations and infrastructure changes. The PM runs the service review at month-end and delivers your uptime report. Every month, the same cycle, more refined each time.
Continuous improvement loop
RCA findings feed back into runbook updates. Alert tuning reduces false positives. Month by month, MTTR drops and the ratio of noise-to-signal in your alerting improves. The pod gets smarter about your environment over time, which is what a shared support pool never can.
The right fit for this engagement
Operational depth. Not just another support vendor.
We run engineering delivery centers in Kraków, Poland and Pune, India. Our SRE pods draw from engineers who have operated production infrastructure at scale.
140+
24/7
CMMI 3
US-owned. Globally delivered. Compliant with the standard enterprise procurement requirements.
Questions engineering leaders ask before signing
Ready to take operations off your engineering team's plate?
If your engineers are carrying on-call they shouldn't own, or your runbooks haven't been updated since last year, book a 30-minute service design call. We'll map your current state and show you exactly what a dedicated pod covers.
Book a service design call